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Payment & Shipping

PAYMENT

All products will be charged in New Zealand Dollars.

We accept VISA | MASTERCARD | AMERICAN EXPRESS

        .        

 

Laybuy and Zip are also available as Buy Now, Pay Later options.

        

 

CREDIT CARD SECURITY

 

We use Windcave (formerly known as Payment Express or DPS) to provide the most secure payment system available. Windcave is one of New Zealand's leading online payment solutions using their new generation payment express system.


At Ketz-ke, your personal online security is important to us. Our website uses the industry standard security protocol Secure Sockets Layer (SSL) to store and safely transmit your personal and credit card information through our systems.
The DPS privacy policy can be viewed at:
www.paymentexpress.com/about/about_paymentexpress/privacy_policy.html


Please be aware that our online inventory updates on a daily basis, so there may be the odd occasion where an item may have been sold just prior to your order and is still showing as available. When this is the case, you will be contacted via email and advised.

We may also contact you if we require additional information for credit verification.

If you have any questions regarding payment please contact  shop@ketz-ke.co.nz

 

SHIPPING

WITHIN NEW ZEALAND

All deliveries within New Zealand are sent via Fastway couriers with an expected delivery time of 1-3 working days (Allow an extra day for rural addresses). We will provide you with a tracking number for your order. Use this number any time to track your parcel's progress at www.fastway.co.nz/tracking.

Please note we are unable to send to PO Boxes

All items are insured against theft and accidental damage whilst in transit from Ketz-ke to you. Once the parcel has been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

All orders will be processed and ready to be sent within 24 hours of placing the order. However if ordered on a weekend or public holiday it will be processed within 24 hours of the first working day.  If for any reason we are unable to meet this 24 hour dispatch turnaround we will contact you to advise.

Receiving your parcel - please note *

*When receiving a consignment that may be torn, open, crushed etc. please be sure to NOTE this when signing for the goods for your own protection and coverage. Signing for a parcel without any notifications effectively confirms it has been received by the consumer in good condition.

WITHIN AUSTRALIA

We ship to Australia using DHL and ARAMEX at a flat rate of NZ $15.00 with a timeframe of 3-7 days.

Please note, that once your order has left New Zealand it may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.

Any additional taxes or duties that are incurred within the recipients country are the responsibility of the buyer/recipient.

All orders will be processed in NZ Dollars.

INTERNATIONAL | REST OF WORLD

We ship Internationally using DHL and ARAMEX at a flat rate of NZ $35.00 with a timeframe of 3-7 days. International parcels are untracked and sent via standard NZ airmail post.

Please note, that once your order has left New Zealand it may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.

Any additional taxes or duties that are incurred within the recipients country are the responsibility of the buyer/recipient.

All orders will be processed in NZ Dollars.