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Shipping & Payment

SHIPPING

WITHIN NEW ZEALAND

All deliveries within New Zealand are sent free of charge via ARAMEX couriers with an expected delivery time of 1-5 working days from the date of the parcel pick up (Allow up to 1-3 additions days for rural addresses).  

Deliveries may experience delays during promotional periods.

We will provide you with a tracking number for your order. Use this number any time to track your parcel's progress at www.aramex.co.nz

Please note we are unable to send to PO Boxes

All items are insured against theft and accidental damage whilst in transit from Ketz-ke to you. Once the parcel has been delivered to the specified delivery address they are no longer covered by insurance.

All orders will be processed and ready to be sent within 24 hours of placing the order. However, if ordered on a weekend or public holiday it will be processed within 24 hours of the first working day.  If for any reason we are unable to meet this 24 hour dispatch turnaround we will contact you to advise.

Receiving your parcel - please note *

*When receiving a consignment that may be torn, open, crushed etc. Please be sure to NOTE this when signing for the goods for your own protection and coverage. Signing for a parcel without any notifications effectively confirms it has been received by the consumer in good condition.

WITHIN AUSTRALIA

We ship to Australia using DHL and ARAMEX at a flat rate of NZ $15.00. This can take from 5-15 working days.

Please note, once your order has left New Zealand it may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.

Any additional taxes or duties that are incurred within the recipient's country are the responsibility of the buyer/recipient.

All orders will be processed in NZ Dollars.

INTERNATIONAL | REST OF WORLD

We ship Internationally using DHL and ARAMEX at a flat rate of NZ $55.00 with a timeframe of 5-20 working days. International parcels are all tracked.

Please note, that once your order has left New Zealand it may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.

Any additional taxes or duties that are incurred within the recipient's country are the responsibility of the buyer/recipient.

All orders will be processed in NZ Dollars.

Please be aware that our online inventory updates on a daily basis, so on the rare occasion, there may be an item that has been sold just prior to your order and is still showing as available. When this is the case, you will be contacted via email and advised.


PAYMENT

We accept VISA | MASTERCARD | AMERICAN EXPRESS

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Laybuy and Zip are also available as Buy Now, Pay Later options.

      

 CREDIT CARD SECURITY

 At Ketz-ke, your personal online security is important to us. Our website uses the industry standard security protocol Secure Sockets Layer (SSL) to store and safely transmit your personal and credit card information through our systems.

We may also contact you if we require additional information for credit verification.

If you have any questions regarding payment please contact  shop@ketz-ke.co.nz