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Returns & Exchanges


We are always happy to help, so if your purchased item is not right we will happily exchange or refund your order. Please take the time to familiarise yourself with the terms and conditions of our returns before making a purchase online.

Happy shopping!

  • Items must be returned within 21 business days
  • Items must not be worn, altered, or washed
  • Items must have all tags attached
  • Return shipping costs are to be covered by the customer
  • Shipping costs are not refunded unless the item sent is incorrect or faulty


  • Complete the return form received with your order or DOWNLOAD A COPY HERE and securely repackage your item.
  • Send your return to:

Ketz-ke Online
c/o Jenny D Agencies Ltd
20 Tiri Rd
Auckland 0620

NB: Jenny D Agencies Ltd. will not take responsibility for missing incoming deliveries. Please ship your package using a traceable method to ensure a safe and documented delivery.

You will receive an email once your return has been received and processed.

Please allow 5 business days from the time we receive your return for it to be processed.


Exchanges | Need a different size or colour?


In order to serve you efficiently with your exchange request, you will get the right size or colour faster if you simply place a second order online. Once we receive your return, we will refund your credit card immediately. Alternatively, you can also choose to send back your garment, and once received, we will dispatch your right size or colour straight away if it is available.


Have any Questions? Get in touch we are happy to help.